If you are an end user and believe you have a defective Amino device, please contact your local service provider.
If you are a service provider requiring Amino device warranty status or services, please follow the steps below:
Step 1:
To avoid unnecessary charges, we suggest you try to factory reset the defective device(s) before submitting a service request. The factory reset guide can be downloaded here.
To avoid unnecessary charges, we suggest you try to factory reset the defective device(s) before submitting a service request. The factory reset guide can be downloaded here.
Factory Reset Guide
Service Guide
Step 2:
Complete the malfunction checklist form for each defected device.
Complete the malfunction checklist form for each defected device.
Malfunction Checklist
Service document
Step 3:
Please request service through:
For ROW
rma@aminocom.com.
For North America
rmausa@aminocom.com.
Please request service through:
For ROW
rma@aminocom.com.
For North America
rmausa@aminocom.com.
Service Request Form
Service document
Amino Device Warranty Status Check
For your convenience, you can also check the warranty status of an Amino device by entering the serial number below:
- Enter serial number(s) separated by lines or spaces.
- You can also copy and paste from an Excel spreadsheet.
- Maximum of 100 serial numbers allowed.