If you are an end user and believe you have a defective Amino VU/TV device, please contact your local service provider.

If you are a service provider requiring Amino VU/TV device warranty status or services, please follow the steps below:

Step 1:
To avoid unnecessary charges, we suggest try to factory reset the defective device(s) before submitting service request. The factory reset guide can be downloaded here.

Factory Reset Guide

Service Guide

Step 2:
Complete the malfunction checklist form for each defected device.

Malfunction Checklist

Service document

Step 3:
Please request service through:


For North America

Service Request Form

Service document

Amino VU/TV Device Warranty Status Check

For your convenience, you can also check the warranty status of an Amino VU/TV device by entering the serial number below:
  • Enter serial number(s) separated by lines or spaces.
  • You can also copy and paste from an Excel spreadsheet.
  • Maximum of 100 serial numbers allowed.